Refunds
Refund Policy
Draft for beta preview. Last updated: September 23, 2026.
This draft explains how TolkLine intends to handle sandbox checkout tests and future paid subscription refund requests.
Refund process
Sandbox transactions
Paddle sandbox payments are test transactions. They do not move real funds and do not require a real refund.
How to request help
Sign in and submit the private support form. Select Refund, explain the issue, and add a subscription or transaction reference when available.
Production refund review
For a paid launch, refund requests should be reviewed by TolkLine support and processed through Paddle as merchant of record, subject to the final public policy.
Subscription changes
Cancellation, renewal, plan changes, and payment-method updates are handled through the app's Account / Billing entry to the Paddle customer portal during beta; support reviews refund requests separately.