Support
Support, billing, and refund policy
Draft for beta preview. Last updated: September 23, 2026.
These notes explain the intended support and billing process for TolkLine beta payment testing.
Policy sections
Support contact
For beta access, billing questions, refund requests, and compatibility reports, sign in and submit the private form above. Include a short description and an order or subscription reference when relevant.
Subscription management
During payment testing, subscribers can use Account / Billing in the app to open the Paddle customer portal for subscription and payment-method management. TolkLine support can still help when needed.
Refunds
Test payments do not take real payment. For production, refund requests should be reviewed through support and processed through Paddle as merchant of record, subject to the final public refund policy.
Payment methods
The payment flow currently validates cards, Apple Pay/PayPal where available, USD pricing, and CNY pricing. Alipay is not enabled until Paddle approval is requested and granted.